Refund policy
We want you to love every Fraeya purchase. If you'd like to request a return or exchange, please email us at support@fraeyastore.com with your order details.
Policy Duration
Our return and exchange window is 7 days from the date your order was delivered. We unfortunately cannot accept returns or exchanges after 7 days.
Eligibility
To be eligible for a return or exchange:
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Items must be unused, in original condition, and in the original packaging.
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A receipt or proof of purchase is required.
Shipping Costs
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Customers are responsible for the cost of shipping items back to us for returns or exchanges.
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We do not provide prepaid return labels.
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Original shipping charges are non-refundable.
Refunds
Once your return is received and inspected, we’ll email you to confirm approval or rejection. If approved, your refund will be processed to your original payment method within a few business days.
Please note:
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Taxes, customs duties, and original shipping fees are non-refundable.
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Only the value of the returned item will be refunded.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank or credit card account again.
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Contact your credit card company (posting times can vary).
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Contact your bank to verify processing times.
If you've completed these steps and still have not received your refund, please email us at support@fraeyastore.com.
Exchanges
If you’d like to exchange an item:
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Email us at support@fraeyastore.com to start the process.
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Once we receive and inspect the item, we will ship your replacement.
Fraeya Garments Trading
For any questions or assistance, please reach out to support@fraeyastore.com.