Shipping policy

Shipping Policy

At FRAEYA, we are committed to delivering your order quickly and securely. Please review our shipping information below.

Processing Time

All orders are processed within 1 business day. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

United Arab Emirates

  • Same-day or next-day delivery available in Dubai.
  • 1–3 business days across the UAE.

GCC Countries

  • 3–5 business days across Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman.

International Shipping

  • 5–7 business days worldwide.

Delivery times are estimates and may vary depending on destination, customs clearance, and courier operations.

Shipping Fees

  • Free shipping on orders above 1,000 AED.
  • Shipping fees for orders below this amount will be calculated at checkout based on destination and shipping method.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated by FRAEYA.

Customers are encouraged to check local import regulations before placing an order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

  • Customs inspections
  • Public holidays
  • Weather conditions
  • Courier disruptions
  • High shipping volumes

FRAEYA is not responsible for delays caused by third-party shipping carriers or customs authorities.

Incorrect Shipping Information

Please ensure all shipping information is entered accurately at checkout. FRAEYA is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

Contact Us

For any shipping-related inquiries, please contact:

FRAEYA Garments Trading FZCO
Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: support@fraeyastore.com
WhatsApp: +971551266281

We are happy to assist you with any questions regarding your order.